Field service provides retailers with another opportunity to please their customers and ensure that they continue to be satisfied with the products they’ve purchased. Intermec enables efficient field maintenance and repair operations by directly providing field technicians with the information they require. The handheld scanner and optional RFID tag reader verify that the correct asset is being worked on and that the right tools and parts are being used. It can also record when the tasks are completed and even collect payment from the customer.

Intermec’s mobile computers and printers provide field service representatives with access to product information, customer data, record service, issue receipts and track inventory. Repair service inefficiencies are eliminated by real-time dispatch communications which match parts and equipment with expert technicians, increasing first-call closure rate and customer satisfaction. GPS technology is also available for driving instructions and tracking individuals out in the field.

Intermec products are used in a wide range of Field Service applications, including:

• Work in Process Tracking
• Workforce Automation
• Receiving
• Stock Management
• Voice / VoIP / Push to Talk
• Replenishment
• Payment
• Employee Training